Refund policy

Returns & Exchanges Policy

At Putt Snipe Celly (PSC), we stand behind the quality of our gear. We want you focused on your game. Our policy is simple: 60-day window, no stress, no penalties.

We operate on a model of Beauty Gear, Honest Prices. To keep our prices accessible, we handle returns and exchanges with a shared-responsibility approach that’s fair to both the athlete and the brand.

Exchanges (The 50/50 Split)

Need a different size or a different color of the same item? "Wrong fit" happens to the best of us. Since we operate in small batches, we want to make sure you get the right fit before it sells out. We split the effort with you:

The Return: You cover the shipping to send the original item back to our Colorado warehouse.
The “Set One Aside”: Email assist@puttsnipecelly.com to start the process, we will pull your new size/color from the shelf and set it aside for 7 days to ensure it doesn’t sell out while your return is in the mail.
The Score: Once we receive and inspect your return, PSC covers the shipping cost to send the new gear back out to you.

Note: Exchanges are for the same product type only (e.g., Polo for Polo). If your requested size/color is out of stock, we will issue a full refund for the purchase price of the item so you can get back in the game with a different piece of gear.

Standard Returns (Refunds)

Decided the gear isn't for you, or want to swap for a completely different product? If you prefer a refund to your original payment method:

The Process: Return shipping costs are the customer's responsibility. We recommend using a trackable method (USPS, UPS, or FedEx), as we can’t be responsible for items lost in transit.
The Refund: Once we receive and inspect your return, a refund for the purchase price of the item and any applicable sales tax will be processed back to your original payment method. Please note that original shipping charges are non-refundable, as those funds were used to get the gear to your doorstep.

Note: If you want to "exchange" for a different product type (e.g., trading a T-shirt for a Hoodie), please follow the Return process and place a new order for the item you want.

Damaged or Defective Items

We stand behind our craftsmanship. If you receive a damaged item or encounter a manufacturing defect (stitching, hardware, or fabric failures) within 90 days of purchase, we've got your back.

The Process: Email assist@puttsnipecelly.com with your order number, a description of the issue, and clear photos showing the defect.
The Resolution: For confirmed defects, we provide a prepaid return label and ship a replacement immediately. If the item is out of stock, we’ll issue a full refund (including shipping).
Exclusions: This guarantee covers manufacturing defects in materials and workmanship. It does not cover damage caused by improper laundry care, negligence, snags, normal wear and tear, or the natural breakdown of colors and materials over extended use.

Gift Returns

Returning a gift? No problem. If you have the order number, we can process a return for Store Credit. If you do not have the order details, email the boys and we’ll help you track it down. Gift returns are issued as a digital gift card once the item is received and inspected.

Important Details & Exceptions

Condition: Items must be unworn, unwashed, and have all tags attached. Items with pet hair, odors, or signs of wear will be returned to the sender at their expense.
Extended Holiday Window: Orders placed between Nov 1 and Dec 20 have until Mar 1 to initiate a return to accommodate holiday gifting.
Final Sale: Items marked "Final Sale" are yours to keep; no returns or exchanges.

How to Start

Email the boys at assiste@puttsnipecelly.com with your Order Number and let us know if you’re looking for an Exchange or a Refund. We’ll send over the warehouse address and instructions.